Academic Preparation & Language >> Medical Office Assistant
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This 30-week program prepares learners to work in a fast-paced, rapidly changing health care organization. Learners will be prepared to work in technologically based organizations to have the relevant knowledge and skills to support the medical team and clients successfully. Learners will develop strong interpersonal communication skills and manage various innovative technology applications within the office to meet a medical office's current and future needs. The Medical Office Assistant contributes to the healthcare team by managing the flow of clients and supporting care providers and other team members' duties. Courses include Medical Terminology, Computer Applications, Communication and Interpersonal Skills, Financial Transactions, and a comprehensive review of the Medical Office Assistant role. Some of the program topics include customer service, patient-centred approaches to care, professionalism, safety, and infection control. After completing the coursework, learners will consolidate learning and participate in a 105-hour preceptorship experience in a medical office setting.