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Student FAQ
What is Continuing Education?
Continuing Education includes courses and classes outside of the degree-seeking education system that anyone can take (depending on the class eligibility requirements) in order to learn new skills or refresh current skills. These classes provide skills training, certificates, and industry certification and are ideal for entry-level training, career changes, professional skills advancement, and credential updates.
 
How do I register for a class?
Select the "all classes" link or use the search function to browse through our course offerings. Multiple classes can be added the shopping cart and registered for at the same time. You will be directed to create a profile if you are not logged in. Registration check-out is completed via our secure server.
 
How do I pay for my class?
Payment in full is required at the time of registration for Continuing Education classes by credit card. If you cannot pay with a credit card, please visit us in person. 
 
What is the withdrawal and refund policy?
If you must withdraw from a course prior to the course start date please notify the RDC Office of the Registrar by phoning 403.357.3663. We will attempt to accommodate you into another course or issue a refund less the $50 administration fee. Exceptions to this policy are certificate programs with a non-refundable deposit. 

RDC School of Continuing Education reserves the right to cancel courses due to insufficient enrolment. In the event a course is cancelled, we will make every attempt to enrol you into the next upcoming course, otherwise a full refund will automatically be issued.

Certificate Programs with a non-refundable deposit: The following programs have a $200 non-refundable deposit due at the time of registration.
  • Professional Bookkeeping
  • Pre-Employment Trades
  • Health Care Aide
If for any reason you need to withdraw from a course after the course start date, please submit a written request to the RDC School of Continuing Education at ce@rdc.ab.ca.

What information is required to complete my profile?
RDC School of Continuing Education wants to ensure that your records are accurate. In order to do so, it is necessary to require specific identifying information to match your educational records to you. This information includes name, date of birth, email address, personal mailing address, and phone number. This information is not shared with outside entities and will not be used for anything other than record identification.

What is a Household Profile?
Household profiles are recommended for families with youth registration needs. Follow the steps to create a primary household member profile. Once Steps 1-3 are complete, you will have the ability to Add Adult member(s), Youth member(s) or Edit emergency contact information. When selecting ‘Add to Cart’ on a class, you will be prompted to choose a household member to register. All registrations and transactions are housed under the same profile. If you need to remove and create a separate account for a member, you can do so by selecting the button and action Remove next to the member name. Follow steps to complete an individual learner profile.
 
How do I print a receipt?
To print a receipt, sign in and select "My Transactions" from the menu bar on the left side of the screen and locate the class. Under "Action", select "Print View" and print your receipt.

How do I print a transcript? 
To print a current, unofficial transcript of classes, sign in and select "My Transcript" from the menu bar on the left side of the screen. In the upper left corner select “Print View” to print your transcript. Please note that this is an unofficial transcript. To obtain an official transcript, please contact us at 403.356.4900. *For classes taken prior to September 2019, please contact us. 
 
Can I register for a class that is full?
All classes have a maximum class size that must be adhered to. If you wish to be considered for registration in a class that is currently full, you can request to be added to a waiting list by signing in online and clicking “Add to the Waiting List” link for the class that is full. If an opening becomes available, you will be notified to finalize your registration. Placing your name on a waiting list does not guarantee a spot in the class.
                                                                                                         
Disability and accommodations
Reasonable accommodations are made for students who need them. Please contact us at ce@rdc.ab.ca at least five business days prior to the date of training if a disability accommodation is needed.


Company FAQ
How does our company get a profile?
You must have a company profile set up by the School of Continuing Education in order to register employees into a class. Please call us at 403.356.4900 for assistance in creating or accessing a profile for your company.
 
How do I register employees?
If you are a company representative wishing to register individuals from your business, a learner profile must be created for each employee and must contain a name, email, and date of birth. The employee can then be registered for courses using this profile. An employee profile needs only be created once.
 
How do I pay for an employee’s class?
Payment in full is required at the time of registration for School of Continuing Education classes by credit card or a company can request a PO. If you cannot pay with a credit card, please contact us at 403.357.3663. If your employee has selected for you to pay for their class, you must approve their request and the charges will go into your accounts receivable and we will send you an invoice for payment.

Corporate Solutions
If your company is looking for training or classes that are specific to your company and employees, contact us at ce@rdc.ab.ca to discuss the benefits of customized training.