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Customer Service Language Skills for Newcomers to Alberta Workplaces

Use English language skills to demonstrate comprehension of customer needs and how to create positive first impression
Discuss how to build rapport with customers and demonstrate comprehension of how to use body language and voice techniques effectively in an Alberta context
Learn language skills and techniques to deal positively with complaints, misunderstandings and miscommunications
Demonstrate language skills and customer service skills through scenarios of Alberta workplaces
Course ID/# : 1304/AWLS-8003
Tuition: $0.00



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